At Drivyatra Tours, we believe in delivering a seamless travel experience for our customers. We understand that sometimes plans change, and to ensure clarity, we have outlined our refund and cancellation policies for tickets, packages, and hotels. Please read these terms carefully.

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1. General Terms for Refunds and Cancellations

• Refund Eligibility: Refunds for cancellations are applicable based on the specific terms associated with your booking for tickets, packages, or hotel reservations. Refunds will only be processed if the cancellation request is made in accordance with the guidelines provided at the time of booking.

• Cancellation Request Process: To initiate a cancellation, you must inform us directly by contacting our customer support team via email or phone. The cancellation request should include all relevant booking details, such as booking reference number, name, and travel dates.

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2. Ticket Cancellations & Refunds

• Airline Tickets: The refund for airline tickets will depend on the airline's individual cancellation policy. Most airline tickets are non-refundable once confirmed, but exceptions may apply in cases of medical emergencies or other special circumstances. If cancellation is allowed, the refund amount will be processed based on the terms of the airline and may be subject to cancellation fees.

• Train, Bus, or Other Tickets: For non-airline travel services like train, bus, or other transportation tickets, refunds will be provided as per the operator’s terms and conditions. Cancellation charges may apply and vary based on the time of cancellation prior to the departure date.

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3. Package Cancellations & Refunds

• Holiday Packages: If you need to cancel a holiday package, the refund will be subject to the cancellation policy for each component of the package (such as flights, hotels, and tours). The refund will be calculated based on the individual services booked and the cancellation period.

• Early Cancellations: Cancellations made at least 30 days before the travel date are typically eligible for a partial refund, subject to cancellation charges. The closer the cancellation is to the departure date, the higher the cancellation fees.

• Late Cancellations: Cancellations made less than 24 hours before departure or after the travel services have commenced are generally non-refundable. In certain situations, we may offer credit for future bookings at our discretion.

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4. Hotel Cancellations & Refunds

• Hotel Bookings: Hotel cancellation policies are subject to the specific hotel and the rate plan chosen at the time of booking. Generally, hotels have their own cancellation policies, ranging from free cancellations to non-refundable rates.

• Free Cancellation: If your hotel booking allows free cancellation, you may cancel up to a specific date (usually 24-48 hours before check-in) without incurring any penalty. After that, cancellation charges may apply, and the refund amount will be adjusted accordingly.

• Non-Refundable Rates: For bookings made at discounted or non-refundable rates, the amount paid will not be refunded upon cancellation. However, credit for a future stay may be offered in exceptional circumstances.

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5. Refund Timelines

• Processing Time: Refunds, once approved, will be processed within 5 to 15 business days. Please note that the time it takes for the refund to reflect in your account depends on the payment method used (credit card, debit card, or bank transfer).

• Refund Method: Refunds will be issued to the same payment method used for the original booking. If the payment was made through a third-party provider, please contact them for the refund process.

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6. Special Circumstances & Exceptions

• Force Majeure: In cases of unforeseen events such as natural disasters, pandemics, government-imposed restrictions, or any force majeure event, Drivyatra Tours will do its best to offer alternative solutions, including rescheduling travel or providing a partial refund. However, no full refunds will be granted for such circumstances unless stipulated by law.

• Changes in Government Travel Policies: If there are changes in travel advisories or government regulations, Drivyatra Tours will assess the situation and work with our customers to find appropriate solutions. Refunds or rescheduling may be offered as per the situation.

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7. Legal Disclaimer

At Drivyatra Tours, we are committed to providing clear and transparent terms for our services. Please note that the refund and cancellation policy is designed to ensure fairness and clarity for all parties involved. By booking with us, you agree to adhere to these terms, which are governed by the legal framework of the applicable country. For any legal advice or to discuss the specifics of your case, we recommend consulting with a legal expert.

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For Any Queries:

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If you have any questions regarding our refund and cancellation policy, or if you need assistance with your booking, feel free to contact our customer support team. We're here to help!

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Email: support@divyatra.com

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Thank you for choosing Drivyatra Tours! We look forward to helping you plan your perfect holiday.